Benchmark-Instrument for Controlling as a Function of Higher Education-Comparative Analysis in Bosnia and Herzegovina

Abstract

Object of research is such that it is necessary to ask why even conducted “benchmark” in higher education? Analysis and comparison of the organizational units within the company itself, but also with the competition, will help in understanding the success factors, determining the problem areas of the subject and knowledge of roads to improve the current situation. Use that provides quality made “benchmark” be located in the recognition requirements of consumers, establish effective goals, development of accurate indicators of production, improve competitiveness, and the installation of the best business process. I would say that benchmark contributes to determining the best way carry out a satisfied customer, cost-efficient collection of creative ideas, knowledge of own strengths and weaknesses, and supporting process improvement of continuing action. Therefore, all the work put in relation to the Higher Education Benchmarks.