The Impact of on-the-Job Training on Employee Performance: The Case of Riley’s Hotel

Abstract

The main objective of this study was to investigate the impact of on-the-job training on employee performance. It was a case study conducted at Riley’s Hotel at Maun; a tourist destination in the North Western part of Botswana. The researchers used a questionnaire to collect data. The results of the study indicated that to a large extent Riley’s Hotel implemented on the job training and that the majority of employees have attended the training. There is also an indication that most of the employees believe that on the job training makes them effective in their jobs. Too much work and time constraints were revealed as challenges to the successful implementation of on the job training. Employment of trained staff was suggested as a major possible solution to the challenges of on the job training. The study concludes that even though on the job training was implemented at Riley’s Hotel there were a number of challenges militating against its perfect implementation. This study would benefit any organization interested in on-the-job training and employee performance.