Conflict Management, a New Challenge in Workplace Case Study Hospital in North Lebanon

Mariam Haitham Roumieh, Dr. Elie Basbous


Nevertheless, whether managing organizational conflicts improves or degrades employee performance is a point of contention. The purpose of this study was to see how managing organizational conflict approaches, such as negotiation, mediation, cooperation, and denial, affected performance of employees in a private hospital in Lebanon. Human capital, human relations, and contingency theories were used in the research. On a daily basis, every organization faces conflicts. Conflicts are inevitable but they can be managed and detected early. It is vital to keep track of the organizational signals that indicate their presence on a constant basis. There are many ways to manage conflicts, relying on the reasons of conflicts, this study concentrates on communications role in managing conflict because it is considered to be a key element in solving conflicts. Conflicts are regional in the whole society. The research followed a positivist quantitative methodology, which is “a methodological process” that aims to record the results and generalize conclusions from different studies employing statistical means. The research embraced the research of descriptive design. The employees of this research were chosen from hospitals in Lebanon. Stratified and random sampling technique procedures were used to choose an 80-person sample.

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