Managing the Challenge of E-service in the Nigerian Banking Industry

Abstract

This study examines the many issues encountered in managing e-service platforms within the Nigerian banking sector, as well as the techniques used to address these challenges. This research seeks to provide valuable insights about the deployment of e-service within the distinct setting of the Nigerian banking industry. This study employs a quantitative methodology to investigate the distinct obstacles encountered by banks and puts forward recommendations for efficient management. The research results shed light on the obstacles faced by the Nigerian banking sector in the implementation of e-service platforms. These hurdles include technical difficulties, system downtime, the intricacy of e-service platforms, and apprehensions about trust and security. The aforementioned problems provide obstacles to the efficient provision of electronic services and have a direct influence on the level of client satisfaction. In order to tackle these difficulties, the report proposes several ways. These strategies include increasing the technological infrastructure, streamlining the user interface, resolving concerns related to trust and security, and boosting customer support procedures.