The “Small Window”of Government Affairs Plays a Great Role in Facilitating Enterprises and People-Based on the Reform of Doing One Thing Efficiently

Abstract

From the perspective of public satisfaction, based on the structural characteristics of the customer satisfaction index model, combined with the actual situation in various places, this paper analyzes the current situation of the reform of colleges and universities, and draws the conclusion that perceived quality is the core element to improve public satisfaction; perceived value is the dominant factor to enhance public satisfaction; government image is the core link to enhance public satisfaction; public trust is an important factor to improve public satisfaction. According to the research conclusions, suggestions are put forward: to promote the construction of government service channels and the innovation of government service mode, strengthen the application of new technology empowerment mechanism, promote digital empowerment government service, comprehensively carry out ‘good evaluation’ evaluation, and improve the evaluation and evaluation mechanism of government service, so as to provide strong support and guarantee for optimizing the business environment and promote the transformation of government service from being able to do to being good.