Research on Policy Optimization for Elderly Escort Services for Medical Consultations: A Case Study of Elderly Populations Across Administrative Regions in Beijing

Abstract

Over recent years, as the aging of society has intensified, elderly patients have encountered numerous challenges when seeking medical services, against the backdrop of hospital informatization and process networking. Consequently, escort services for medical consultations have emerged. The Chinese government has facilitated the professional and standardized development of these services through both macro strategies and local policies. However, issues persist, including the lack of unified standards and market regulations, low public awareness and social credibility, unclear definitions of legal liability risks, and inability to meet the needs of health-vulnerable elderly groups. By distributing questionnaires to elderly individuals across various districts in Beijing and employing diverse analytical methods, this study identified the primary demands for escort services among the public and provided policy recommendations: establishing a three-tiered service system, standardizing training and certification, and promoting policy support and technological empowerment. Addressing these demands through tiered responses, standardizing service standards, and strengthening technological policy support will contribute to the sustainable development of escort services for medical consultations.