Exploring the Impact of Innovative Public Service Delivery System in Bangladesh: A Case Study of District Administration

Abstract

This study looks into the impact of innovation teams on the public service delivery system at the district and upazila levels in Cumilla and Chandpur districts. The study seeks to explore how these innovation teams help to improve the efficacy, efficiency, and responsiveness of public services, hence improving citizens’ quality of life. Data was collected using a combination of qualitative and quantitative methods, such as interviews, questionnaires, and case studies, to evaluate the activities and outcomes of innovation teams in both districts. The findings show that innovation teams are critical to driving innovation and issue resolution in the public sector. These teams provide unique solutions customized to the specific demands and challenges of the local setting by encouraging collaboration among multiple stakeholders, including government officials, community members, and specialists from many professions. Furthermore, the construction of localized innovation hubs at the district and Upazila levels allows for the co-design and implementation of innovative projects addressing significant concerns in public service delivery. Capacity-building programs have emerged as a critical aspect in providing members of innovation teams with the skills, knowledge, and tools they need to effectively drive change. Through training programs, workshops, and mentorship opportunities, team members gain competencies in design thinking, data analytics, and project management, allowing them to confidently handle challenging challenges. Furthermore, open resource allocation methods guarantee that innovation teams have the financing, infrastructure, and support systems they need to successfully implement their initiatives. Policymakers in Cumilla and Chandpur districts may leverage the potential of innovation teams to advance sustainable development and improve citizen well-being by investing in grassroots innovation and developing comprehensive monitoring and evaluation frameworks.