An Empirical Study of Students’ Acceptance of Online Education during the COVID-19 Pandemic in Saudi Arabia

Dalal Bamufleh, Lama Talat Alradady


This paper seeks to explore factors that determine the university student’s acceptance and adoption behavior towards online education platforms in Saudi Arabia (SA) during the COVID-19 pandemic. The research relied mainly on two theories: Unified Theory of Acceptance and Use of Technology (UTAUT), and the Technology Acceptance Model (TAM). Five different constructs were utilized from those theories to investigate the university student’s intention toward using online education platforms. The proposed model and its five hypotheses were tested by conducting a quantitative survey across social media to university students from different regions around SA. For the model validity, the measurement model was analyzed using a structural equation modeling technique applied using SmartPLS software. The survey sample consisted of 708 university students in different regions of SA. The analysis results show that Performance Expectancy (PE) and Facilitating Conditions (FC) affect students’ Attitude toward Using (ATU) and that ATU positively affects Behavioral Intention (BI). Nevertheless, Effort Expectancy (EE) is not significantly related to ATU. Thus, the level of difficulty in using the online education platform is not an effective determinant factor that would change the student’s attitude.

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